Privacy

Last updated 2 October 2026

Open House Solutions is a division of VanOps. This page explains what we do with the details you give us when you sign up and use your account, and with the details visitors give when they sign in at an open house.

What we collect

When you sign up: your name, email, phone number (if you give it), brokerage, whether you chose the free trial or to pay right away, and the password you choose for your account.

In your account: the details you want on your marketing (name, title, brokerage, phone, email, website, office address), the photos you upload (your headshot, logos and listing photos), your open houses, and the visitors who sign in at them. If you connect your own email to send your thank-you emails, we keep its sending settings and the app password you make for us.

Why we collect it

To contact you about your sign-up, set up your Open House Solutions system, make your marketing (sign-in pages, emails and flyers) and run your subscription. We don't sell your details or share them with anyone else for their marketing.

Where it's kept

On VanOps's own server in Canada (Amazon Web Services, Montreal region). Only you (when logged in) and VanOps can see it. Your password is never stored as you typed it, only as a one-way scrambled code (a hash), so not even VanOps can read it. A connected email's app password is stored encrypted, is only used to send your open house emails, and is deleted when you disconnect your email or delete your account.

If you sign in at an open house

The sign-in page asks for your name, email, phone number (when the agent asks for it), and whether you're working with a REALTOR®. It goes to the REALTOR® hosting that open house, who uses it to send you the flyer and the home's details and to follow up with you about it. Open House Solutions keeps it on VanOps's server in Canada for that agent and doesn't use it for anything else.

The thank-you email comes from the agent's own email account. Every email you get through Open House Solutions has an unsubscribe link, and it stops that agent's emails to you. To have your details deleted, ask the agent, or tell us.

Payments

The free trial needs no payment details. If you pay when you sign up, or after your free trial, payment is handled by Stripe on its own secure page; we never see or store your card number. Changing your card, getting receipts and cancelling also happen on Stripe's secure page, opened from your account.

Cookies

When you log in, we set two cookies that only keep you logged in (for up to 30 days, or until you log out). There are no analytics or ad tracking cookies. The site's fonts load from Google Fonts.

Your choices

You can see and change your account details yourself after you log in, and delete your account and everything in it from Login & security. You can also ask us to show you, correct or delete your details, including your photos, at any time. Until our email address is listed here, just tell us when we get in touch about your sign-up.

We handle personal information under Canada's privacy law (PIPEDA) and British Columbia's Personal Information Protection Act.